By Ian Campbell
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April 11, 2019
Selecting electronic security integrators has never been more challenging yet more vital as security solutions become intensely integrated and capable of proactive responses. FOR end users seeking quality installers the choice is never been more fraught. The traditional electronic security space rubs shoulders with a wide range of technical services providers – the more profound the integration, the greater the spread of players. And there are some installers and integrators now operating in the industry who reside on the fringes. They are unlicensed and unschooled in the challenges of electronic security applications. For serious users of electronic security, finding an integrator which is customer-focused, technically adept, dedicated, capable of deep planning and possessed of real integrity, can be challenging. Any quality installer or integrator should have a stable history and exhibit strong retention of key staff. Attaining and maintaining these characteristics is challenging for integrators, which must establish themselves and then survive in a competitive market that is too often governed by the lowest quote. According to Mike Margrain, national technical manager at Gallagher Australia, there are qualities that should be sought in security installers and integrators. “It’s important for end users to look for trained installers and integrators with extensive knowledge of the products they are recommending and a thorough understanding of the latest standards and trends,” Margain says. “Similarly, it’s important to check that you are working with a company which is insured and compliant with the relevant safety standards. “When it comes to the size of the installation company there are pros and cons to small and large. A large national company is often well recognised and usually has better training policies in place, whereas a smaller company can often deliver a more personalised service and delivery process.” Margrain argues that being aware of training requirements for solutions is vital when it comes to selecting installation companies. “Installation companies must have training on all of the products they install,” he says. “With the rate of change with new products and features, it’s vital that they keep up to date with training and trends. It’s also extremely important installers stay on top of the latest standards. Installers are responsible for delivering safe, secure solutions on a site. To do this, they must stay current with standards and technology.”